How to claim free spins

Is the casino licensed where you live? If not, stop here. In Slovenia, only operators with a Slovenian concession may offer online gambling, and FURS can ask a court to block sites that operate without one. Details in online gambling in Slovenia.

Is the offer worth it? Multiply spin value by the number of spins, then by the slot's RTP, then think about the wagering. Our free spins bonuses guide runs the sums. If the wagering is high or the terms are vague, nothing below matters.

1. Read the full terms first. Not the banner. Note the spin value, the named slot, the minimum deposit if there is one, any excluded payment methods, the wagering, the cap and the expiry.
2. Register with your real details. Name, address and date of birth have to match your ID. A typo here can block the claim later.
3. Pass age and ID verification. In Great Britain, the Gambling Commission requires operators to verify your age before you can gamble with your own money or with a free bet or bonus, and to verify name, address and date of birth before you gamble. Expect to upload a document or pass an electronic check. Other licensed markets have their own versions.
4. Opt in, or enter the promo code. Some offers need a box ticked at registration. Some need a code in a field on the sign-up form, in the cashier, or on the promotions page. Where it goes is in the terms. Do this before any deposit.
5. Deposit, if the offer needs one. Use a method the terms allow and put in at least the minimum. On a deposit 5 or deposit 10 offer, that's the trigger. See deposit 5 get 50 free spins.
6. Find the spins. They usually sit in a bonus, rewards or promotions area of your account, sometimes with an "activate" or "use" button.
7. Open the named slot. Often the spins only appear once that game loads, with a message showing how many you have. The stake is fixed by the offer, so the bet buttons may be locked.
8. Use them before they expire. Then check where the winnings went: your cash balance (wager-free) or a bonus balance (wagering applies).
9. Clear any wagering, then withdraw. Keep to the max bet in the terms while wagering. Going over it can void the bonus.

Work through these in order. The first four are the easiest to miss.

• You didn't opt in, or the code went in after the deposit. Easy to miss. Some casinos can add the offer manually if you ask quickly. Some can't.
• The payment method is excluded. Some terms exclude particular e-wallets or prepaid methods from welcome offers. The deposit lands, the spins don't.
• The deposit was under the minimum, or a fee took it under.
• You haven't finished verification. Spins can wait until your ID is approved.
• You're not opening the right game. Spins tied to one slot won't show in another. Load the exact title named in the terms.
• You're not eligible. Welcome offers are usually first deposit only, one per person, and sometimes one per household or device. An old account, even a closed one, can rule you out.
• Your country isn't covered. The offer applies only where the casino is licensed for you.
• They expired. Spins credited and left unused can vanish after the deadline.
• The market doesn't allow it. In Sweden, the Gambling Act lets a licence holder offer a bonus only the first time a player plays one of its games, so repeat spins aren't on the table there.

Contact support through live chat or email. Give them the time of your deposit, the amount, the payment method and the name of the offer, and quote the line of the terms you followed. Screenshots help.

Be polite and short. If it was your mistake (a missed opt-in, say) they may fix it as a goodwill gesture, or they may not. Don't open a second account to try again: that breaks the one-per-person rule in welcome offer terms and can get winnings voided.

And if the claim turns into an argument, I'd let it go. A few euros of spins aren't worth an evening of chasing support, or worse, depositing again to trigger a different offer.

There's no skill in it. The stake is set, the slot is set, the reels do the rest. No strategy changes what a slot returns over time. What you can control is the stuff around the spins:

• Check the RTP setting in the game's info screen before you start. A slot like Book of Dead has five settings, from 96.21% down to 84.18% per Bigwinboard, and the casino picks one. The RTP guide shows where to look.
• Know which balance the winnings go to. Cash, and you're done. Bonus funds, and the wagering clock starts.
• Decide in advance what you'll do with any winnings. Withdrawing them is a perfectly good choice.

If you'd rather try a slot without any of this, the demo buttons on our slot pages cost nothing and come with no terms. The best slots for beginners list is a sensible place to start. For offers with the fewest strings, see no wagering free spins and 50 free spins no deposit.